1. Enforceability
These General Terms and Conditions of Sale and Service Provision (« T&Cs ») are systematically sent or handed to each client to allow them to place an order.
Placing an order implies full and unconditional acceptance of these T&Cs, to the exclusion of all others. Only specific conditions formally agreed upon in writing by INNOV’events shall override these T&Cs.
Any conflicting conditions imposed by the client shall, unless expressly accepted in writing, be unenforceable against INNOV’events, regardless of when they are brought to its attention.
INNOV’events reserves the right to modify its T&Cs. The applicable T&Cs are those in force on the date of the client’s order. Failure by INNOV’events to invoke any provision at any given time shall not be construed as a waiver of its right to invoke it later.
2. Orders
2.A Order content
Following the expression of the client’s needs, INNOV’events shall issue a purchase order indicating the location, and if applicable, the caterer and/or services selected by the client, along with dates, number of guests, and pricing.
This order is based on the client’s declarations, who certifies their accuracy.
Any additional service requested during the event or not included in the purchase order will be invoiced separately.
Sending the purchase order constitutes a written reservation option valid for 15 days.
INNOV’events is only bound by orders taken by its employees upon written and signed confirmation. The benefit of the order is personal to the client and may not be transferred without INNOV’events’ consent.
2.B Final nature of the order
Orders for products or services become final only upon receipt of the signed purchase order and a 50% deposit, which constitutes contract formation, subject to INNOV’events’ signed written confirmation.
2.C Order modification
No modification, cancellation, or termination of the order by the client shall be accepted after confirmation by INNOV’events, unless otherwise agreed.
In the event of full or partial cancellation, a « cancelled service » debit invoice will be issued based on the confirmed order.
Any deposit paid remains acquired by INNOV’events unless otherwise agreed.
3. Service Execution
INNOV’events commits to delivering services by the deadline and at the location indicated on the purchase order.
In case of postponement for reasons not attributable to INNOV’events, the deposit will be retained.
An additional 8% of the total order will be charged for postponement costs (e.g., administrative).
In case of cancellation not attributable to INNOV’events, the deposit and 15% of the total amount will be retained.
If a subcontractor cancels, INNOV’events will make every effort to maintain the services at no additional cost.
4. Pandemic/COVID Clause
In the event of lockdown imposed by authorities, INNOV’events shall only be responsible for the proper execution of services and not for client travel difficulties if services are otherwise deliverable and no exceptional, unavoidable circumstances exist.
Some workshops/activities may be restricted due to government regulations. INNOV’events may offer replacements. If declined, the unprovided service will be refunded—no compensation or damages can be claimed.
5. Subcontracting
INNOV’events may delegate part or all of its service provision to third-party subcontractors.
6. Termination of Order
Clients may terminate the order by registered letter with acknowledgment of receipt if:
- services are non-compliant with agreed characteristics;
- delivery is delayed by more than 30 days after a formal notice without effect.
In these cases, the deposit shall be refunded.
INNOV’events may terminate the order in case of:
- refusal to perform the ordered service;
- non-payment of the price (or balance) at least 10 days prior to the event.
In such cases, the deposit is retained as compensation.
7. Contract Execution
INNOV’events does not assume any personal or property security obligation.
It is not liable for any damage arising from defective service or equipment used.
8. Invoicing
Invoices are issued in accordance with Article L.441-3 of the French Commercial Code and delivered upon completion or delivery of the service.
9. Payment
Invoices are due 10 days before the event, with a 50% deposit upon signing the order.
Payment is considered made upon receipt of funds, not mere issuance of payment means.
Late payment penalties apply automatically:
- A €40 fixed recovery fee (may exceed on proof);
- Penalties based on the ECB refinancing rate +10 points (rate at Jan 1 or July 1);
- Legal late interest rate +5 points from due date.
10. Pricing
Prices may change without notice, except for orders confirmed in writing.
11. Disputes
Before litigation, parties shall attempt amicable settlement. Only courts in the city of the relevant INNOV’events local agency shall have jurisdiction, unless INNOV’events opts for another competent court. French law applies.
12. Image Rights
The client authorizes INNOV’events to freely capture and use photos/videos of the event across all media and formats, for commercial or non-commercial use.
The client is responsible for obtaining participant consent regarding image rights.
This authorization is valid for 5 years from the end of the contract.
13. Force Majeure
INNOV’events shall not be liable for non-performance due to:
- the client;
- an unforeseeable third party;
- force majeure (e.g., fire, floods, storms, strikes, legal impediments, wars, pandemics, etc.).
If the client cancels due to force majeure, a “cancelled service” invoice will be issued as per the “Order Modification” clause, and the deposit remains due.
14. Material or Moral Damages
INNOV’events disclaims all liability for material or moral damages to participants or their property, unless intentional or gross negligence is proven.
The client company is responsible for any damage caused by itself, its employees, or event participants.
The client agrees to take necessary insurance and waives all claims against INNOV’events, including from insurers or participants.
If not, the client agrees to indemnify INNOV’events for any resulting losses or claims.
15. Contractual Provisions
If one clause is invalid, it does not affect the rest of the T&Cs.
16. Service Provision
INNOV’events provides, among others, event decor consulting (space, color, materials, lighting, furniture) under a best-effort obligation.
It will keep the client informed of progress as per the quote.
Subjective criteria (e.g., taste, beauty, comfort) may not be used to demand revisions or justify non-payment.
The client acknowledges that visuals, trend boards, or inspirational PowerPoints are illustrative and non-binding.
17. Personal Data Protection
17.A Collection and Processing
Pursuant to EU Regulation 2016/679 (GDPR), INNOV’events collects and processes personal data for sales and service purposes.
Data is collected by INNOV’events. The Data Protection Officer is Gérald Sisti.
Data is used for order processing, client/prospect follow-up, website optimization, and marketing.
Data may be transmitted to the data controller, marketing, security, sales/delivery/order teams, INNOV’events group companies, subcontractors, and authorized legal authorities, including abroad under GDPR rules.
17.B Cookies
When browsing the website, cookies may be stored on the user’s device to:
- Analyze traffic and service quality;
- Adapt display preferences;
- Store form input and secure access;
- Offer personalized content and promotions;
- Facilitate navigation.
Non-essential cookies require user consent.
Users can configure their device settings or refer to their browser guide for help.
17.C Third-Party Data Sharing
Data may be shared when:
- Users authorize third-party website access;
- INNOV’events uses providers for support, advertising, or payments;
- Required by law;
- In business transfers (e.g., merger, acquisition, receivership), in which case users will be informed.
17.D Data Transfer
Users consent to data transfers to countries where INNOV’events operates, including outside the EU.
17.E Security
INNOV’events implements technical and organizational security measures but reminds that the internet is not fully secure.
17.F Rights of Access and Objection
Under GDPR, clients have the right to access, rectify, delete, object to processing/profiling, restrict processing, and data portability.
Requests must include full identification: name, surname, email, postal address.
Requests can be made:
- By mail: 2 passage de l’Hôtel de Ville, 68100 MULHOUSE
- By email: contact@innov-events.fr
17.G Clause Update
INNOV’events reserves the right to modify this clause. Changes will be posted on its website and notified via email 15 days before taking effect. Users can object via the “Access and Objection” clause.
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